Shipping policy

AUSTRALIA WIDE DELIVERY

For delivery within Australia, we endeavour to pack and dispatch your order within 1-2 working days. Your selected items will be express shipped to your location via Australia Post and delivered within the following 2- 4 business days for areas within Australia Post’s express delivery network.

Samantha Ogilvie offers free express delivery within Australia on all full priced merchandise. Sale merchandise does not qualify for free express delivery.

INTERNATIONAL DELIVERY

For International deliveries our provider is via DHL, who offer an express delivery service worldwide.

For International deliveries to New Zealand only, we offer a flat rate of $60AUD, shipped via DHL.

For International deliveries outside New Zealand, we offer a flat rate of $100AUD, shipped via DHL.

We endeavor to pack and ship your international order within 1-2 working days. International delivery timeframes can be provided upon request based on your specific location. 

Compulsory insurance will be charged to international deliveries via DHL. The DHL Shipment Insurance rate will be an additional $25AUD or 2.5% of stated shipment value (if higher).

IMPORT DUTIES & TAXES

Your merchandise may be subject to import duties, fees and taxes, which are determined once your shipment reaches your country. These costs are additional and are payable by you. You may be required to pay additional customs clearance charges. Samantha Ogilvie is not liable for, nor responsible for such import duties, fees, taxes or charges. In addition, orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Samantha Ogilvie, you are responsible for the original shipping charges, duties, fees, taxes and / or customs charges incurred, and the cost of return shipping to Samantha Ogilvie.

TIMEFRAMES

While we do endeavour to provide the best service possible, all delivery timeframes are approximate. In the event that your delivery has not been made within the timeframe specified above, we will make every effort to rectify the situation with Australia Post for domestic shipping or DHL for international shipping, as soon as practically possible.

TRACKING YOUR SHIPMENT

There are multiple ways to track your shipment. Please email Samantha Ogilvie at shop@samanthaogilvie.com and we will track the shipment for you and respond via email with the shipment status. We endeavour to respond to email correspondence within 24 hours of it being received.

Alternatively, once your order has been shipped, you will receive an email notification containing a tracking link. This email will have been sent to the email address you entered in the checkout.

RISK OF LOSS

All products purchased from the Samantha Ogilvie Website (or email / phone purchases for delivery) are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Samantha Ogilvie. Title to the merchandise purchased on the Website (and by email / phone), as well as the risk of loss for such merchandise, passes to you when Samantha Ogilvie delivers the merchandise to the carrier.

NOTES

“Working day” means a day that commercial banks are open for business in Brisbane, Australia.